fbage Privacy Policy

Introduction & Scope

fbage is a safe and reliable online entertainment platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to all individuals who use the fbage platform and covers our website, mobile version, and related services.

The purpose of this Policy is to clearly inform you of what types of personal information fbage collects, how that information is used, when it may be shared with third parties, and what rights you have over your data.

By using fbage's services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using the platform.

This Policy should be read alongside our Terms and Conditions, as both documents together form the complete legal framework governing the relationship between fbage and its users.

Data Collection

fbage may collect user information in various ways. The information collected can be divided into two main categories:

2.1 Information Provided Directly

When you create an account on fbage, log in, or use our services, the following information may be collected directly from you:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Bangladeshi National ID or passport details (for KYC verification)
• Payment information — such as bKash, Nagad, Rocket numbers or bank account details
• Residential address
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use the fbage platform, some information may be collected automatically, including:

• IP address and device type
• Browser type, version, and operating system
• Site access times, session duration, and pages visited
• Gaming activity history and transaction records
• Device geographic location (only with your permission)

Purpose of Data Use

fbage uses collected personal information only for the following legitimate purposes:

• Account Management: To create, verify, and keep your account secure.
• Identity Verification (KYC): To meet legal obligations for age verification and fraud prevention.
• Payment Processing: To complete deposits, withdrawals, and other financial transactions.
• Customer Support: To resolve your questions, complaints, or requests.
• Platform Improvement: To analyze user experience and improve service quality.
• Security: To prevent fraud, manipulation, and unauthorized access.
• Responsible Gaming: To identify unusual gaming behavior and ensure user well-being.
• Legal Compliance: To comply with applicable laws, regulations, and regulatory authority directives.

fbage never sells your information for unlawful purposes or without your consent.

Data Sharing & Disclosure

fbage generally does not share your personal information with third parties. However, sharing may be necessary in the following limited circumstances:

4.1 Service Provider Partners

We may engage trusted third parties to perform specific services including payment processing, technical support, or analytics. These partners are bound by strict confidentiality agreements and may not use your information beyond the stated purpose.

4.2 Legal Obligations

If a court, government authority, or regulatory body legally demands disclosure of information, fbage may be required to provide that information in compliance with applicable law.

4.3 Fraud & Abuse Prevention

To protect platform security or as part of an active fraud investigation, necessary information may be shared with the relevant authorities.

4.4 Business Changes

In the event of a business restructure, merger, or acquisition, user information may be transferred to the newly owning entity. In such cases, we will notify you in advance.

Data Security Measures

fbage has implemented industry-standard technical and administrative measures to ensure the security of your personal information:

• SSL Encryption: All data transmitted on our platform is protected by SSL (Secure Sockets Layer) encryption technology.
• Data Encryption: Stored sensitive information is protected using strong encryption methods.
• Access Controls: Only authorized staff are granted access to user information on a need-to-know basis.
• Regular Security Audits: Regular security reviews are conducted to identify potential vulnerabilities.
• Firewall & Monitoring: Advanced firewalls and 24/7 system monitoring are in place to prevent unauthorized access attempts.

However, no data transmission over the internet or digital storage can be guaranteed to be completely secure. While we take the highest precautions, we acknowledge this limitation and commit to taking swift action in the event of any security breach.

Cookies & Tracking Technologies

The fbage platform may use cookies and similar tracking technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Necessary for the basic functionality of the platform — maintaining login sessions, storing security tokens, and so on.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyze and improve platform usage.

6.2 Cookie Controls

You can delete cookies or refuse new cookies at any time through your browser settings. Please note that disabling certain cookies may limit some features of the platform.

Data Retention Period

fbage retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

We will retain your information for as long as your account is active. After an account is closed, some information may be retained for a specified period for the following reasons:

• For legal obligations and regulatory compliance
• For dispute resolution and contract enforcement
• For fraud prevention and security
• To maintain an audit trail of financial transactions

After the specified period, fbage will securely delete or irreversibly anonymize your information.

Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You may request to know what information fbage holds about you at any time. We will provide a copy free of charge within a reasonable timeframe.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected or updated.

8.3 Right to Erasure

In certain circumstances — such as when the information is no longer needed or you withdraw your consent — you may request that your information be deleted. However, we are obligated to retain certain information for a specified period due to legal requirements.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. We will consider your objection and stop processing where applicable.

To exercise these rights, contact us at [email protected].

Minor Protection

fbage is a platform for users aged 21 and above only. We do not intentionally collect any personal information from minors.

Age verification measures are in place during the registration process. If we become aware for any reason that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has registered on the fbage platform, please contact us immediately at [email protected].

Policy Changes

fbage may update this Privacy Policy from time to time. Reasons for changes may include:

• Adapting to legal or regulatory changes
• Introduction of new services or technologies
• Strengthening user privacy protections
• Changes in business operations

If significant changes are made to the Policy, we will notify you via a platform notification or to your registered email address. Continued use of the platform after the updated Policy is published will be considered as your acceptance of the changes.

The date of the most recent update to this Policy is noted at the top of the page. We recommend that you review this Policy regularly.